Job Description

Roles & Responsibilities

As a Front Desk Agent, you will greet and welcome guests with a friendly and professional attitude, ensuring a positive first impression. You will handle check-ins and check-outs efficiently, ensuring accuracy and timely service. Additionally, you will address guest inquiries, requests, and concerns promptly and professionally, ensuring high levels of guest satisfaction throughout their stay. You will manage reservations, room assignments, and special guest requests, ensuring that all details are handled accurately. Coordination with housekeeping and maintenance will be essential to ensure rooms are prepared and ready for guest arrivals. You will also maintain accurate guest information in the property management system (PMS) to ensure smooth operations. Your responsibilities will include processing guest payments and ensuring that billing is accurate. You will handle guest complaints and resolve issues in a professional and timely manner. Additionally, you will assist in preparing daily reports, including occupancy levels, arrivals, and departures, to keep the team informed and operations running smoothly. Working closely with other departments such as housekeeping, and maintenance, you will ensure a seamless and memorable guest experience. Collaboration with the front office team will be crucial to meet all operational needs and ensure that guest expectations are consistently exceeded. You will adhere to all health, safety, and resort policies to ensure a secure environment for both guests and staff. Maintaining compliance with resort regulations, guest confidentiality protocols, and industry standards will be a key part of your role in ensuring smooth and efficient operations.

Desired Candidate Profile

• Previous experience in a similar role within the hospitality industry is preferred.
• Strong verbal and written communication skills in English; Arabic is a plus.
• A passion for delivering exceptional guest service and ensuring a positive guest experience.
• Strong attention to detail, with the ability to multitask and prioritize responsibilities.
• Familiarity with property management systems (PMS) and Microsoft Office applications.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• A professional, approachable, and friendly demeanor.