“Responsible for overseeing customer service operations across markets.”

But if that sentence excites you, this role probably isn’t for you.

This is not a support role.

This is not a ticket-counting role.

This is definitely not a “keep customers calm” role.

This is about shaping how customers feel when they interact with Calo, at scale, across countries, through moments that matter.

If you believe customer experience is a competitive weapon, not a cost center

If you see service as a strategic function, not a reactive one

If you’ve ever thought “we can do better than this” and actually meant it

Keep reading.

Calo is a meal subscription startup on a mission to make healthy eating easy. Over the past six years, we've delivered tens of millions of meals to hundreds of thousands of customers across seven countries, and we still feel like day one. Now, we're embarking on an AI-powered transformation to change how the world eats and make healthy meals better, faster, and more affordable.

• Operating internationally in 7 countries (Bahrain, Saudi Arabia, United Arab Emirates, Kuwait, Qatar, Oman, the UK)
• 1,600+ full-time people across all geographies
• 80+ Million Dollars in funding till date, on the road to an IPO within the next two years (Latest newshere)
• One of the fastest-growing food-tech startups globally today, but that’s not important; what’s important is serving the customers better while scaling a winning company culture

You’ll be stepping into a 53-person CX organization, spanning all our markets, with two core pillars:

• Core CX → Handles responding to customers and managing their problems A-to-Z with internal stakeholders, focusing on maximizing customer satisfaction and speed.
• Training & Quality Team → Manages onboarding, continuous on-the-job training, the internal quality score framework, and detailed feedback sessions to ensure performance consistency.

We don’t believe in surface-level customer support that only responds to issues. We refuse to be a reactive helpdesk. Our role is to shape the entire customer experience "end to end" and create the emotional moments that turn customers into fans. You will find us doing things like:

• Challenging inefficiencies across ops, product, and logistics to ensure every touchpoint feels smooth, intentional, and human
• Being customer advocates who push for decisions that build loyalty, not shortcuts that save time at the customer’s expense

One of our most important CX pillars is our WOW moments, where we have dedicated budget and each CX member has the responsibility to create out-of-the-box surprises, gifts, and moments that make our customers feel seen, appreciated, and genuinely happy.

Here’s a glimpse of some of our team’s Wow Moments in action????????

Calo has grown fast.

And now we’re entering a new chapter: scaling with intention.

• Stronger systems
• Clearer standards
• Fewer heroics, more repeatability
• CX that works brilliantly on good days and bad days

This role is about building a world-class CX engine that can scale without losing its soul.

The role is based in Bahrain or Eastern Province, with frequent travel.

You’ll need to be close to your teams, not just their dashboards.

You’ll own the full customer service ecosystem:

• Systems
• Teams