Key Responsibilities:
Strategic Leadership & Business Development:
- Develop and execute the country’s retail strategy in line with regional and global business objectives.
- Identify and capitalize on new market opportunities, store expansion plans, and potential partnerships.
- Monitor market trends, consumer behavior, and competitor activity to inform business decisions.
- Ensure alignment between brand positioning, pricing strategies, and local market dynamics.
Sales & Financial Management
- Drive sales performance and profitability across all retail stores.
- Develop annual sales targets, budgets, and forecasts; monitor performance against KPIs.
- Implement effective cost-control measures to optimize operational efficiency.
- Ensure accurate financial reporting and timely submission of management reports.
Retail Operations Management
- Oversee day-to-day retail operations across all stores, ensuring operational excellence and adherence to company standards.
- Establish best practices in inventory management, visual merchandising, and customer service.
- Ensure compliance with health, safety, and regulatory requirements
- Optimize store layouts and customer flow to enhance the shopping experience.
People Leadership & Development
- Lead, motivate, and develop retail teams, including Regional, Area, and Store Managers.
- Build a performance-driven culture focused on accountability, service excellence, and teamwork.
- Identify training needs and collaborate with HR to enhance retail staff capabilities.
- Drive succession planning and talent development within the retail organization.
Customer Experience & Brand Standards
- Champion customer-centric initiatives that elevate the brand experience.
- Ensure brand guidelines, visual identity, and store standards are consistently maintained.
- Gather customer insights and feedback to continuously improve service and experience.
Cross-Functional Collaboration
- Work closely with Marketing, Merchandising, Supply Chain, Finance, and HR teams to ensure operational alignment.
- Support marketing campaigns, promotions, and new product launches at the retail level.
- Liaise with global and regional teams to ensure brand coherence and strategy execution.
Performance Analysis & Continuous Improvement
- Analyze store performance metrics and identify areas for improvement.
- Implement innovative retail technologies and digital initiatives to enhance performance.
- Review and refine operational processes for efficiency and scalability.
Skills
Key Competencies:
- Strong commercial acumen and strategic thinking
- Proven leadership and team management skills
- Excellent communication and stakeholder management
- Deep understanding of retail operations and customer experience
- Data-driven decision-making and problem-solving skills
- Adaptability and resilience in dynamic market environments