About the Role

Solymar Hotel is looking for a professional and customer-oriented Receptionist to join our Front Office team. 

The ideal candidate will be the first point of contact for our guests, ensuring a warm welcome, smooth check-in and check-out process, and exceptional service throughout their stay.

Key Responsibilities

• Welcome and assist guests in a friendly and professional manner.
• Handle guest check-ins and check-outs accurately and efficiently.
• Manage room assignments and reservations through the hotel system.
• Respond promptly to guest inquiries, requests, and concerns.
• Coordinate with housekeeping and other departments to ensure guest satisfaction.
• Process payments and maintain accurate guest and billing records.
• Uphold hotel policies, safety procedures, and brand service standards.
• Maintain a professional appearance and positive attitude at all times.

Requirements

• Minimum 1 year of experience as a receptionist or in a front office/hospitality role (preferred).
• Excellent communication and interpersonal skills.
• Proficiency in English; Arabic is an advantage.
• Familiarity with hotel reservation systems.
• Presentable, reliable, and able to work in rotational shifts, including weekends and holidays.

What We Offer

• Competitive salary package.
• Supportive and friendly work environment.
• Opportunities for professional development and career growth.