Job Req Number:  101395
Time Type: Full Time

Job Purpose

Plan, direct, and coordinate all freight forwarding and customs brokerage activities for air and sea shipments, ensuring the economical movement of inbound and outbound cargo. Supervise and oversee duties and responsibilities within the assigned functional area, ensuring adherence to established policies and procedures in order to maintain effective, efficient, and compliant operations

Accountabilities

• Handle all aspects of freight forwarding and customs brokerage activities for air and sea shipments.


• Handle documentation activities with customer & agent of the import & export operations.


• Arrange transportation for daily deliveries shipments. 


• Provides technical expertise to staff on all matters relating to Freight and custom brokerage


• Provides value added services to existing and potential clients.


• Monthly profit and statistical reports; ensures billing & payables are kept up to date


• Responsible for selection of carriers, transporters & routing of shipments.


• Ensures the accuracy of documents movement with related departments.


• Oversees the representation of a positive organizational image and builds excellent relations.


• Efficiently updates, maintains database and related records pertaining to the job


• Appropriate monitoring, reporting, communication and liaison.


• Provides regular update to the Line Manager.


• Process volume overflow shipments in dept. daily to ensure customer satisfaction


• Creation of Job Files


• Updates System with the Proof of Delivery.


• Ensures the costing and billing activities are performed efficiently.


• Handling freight RFQ’s and pricing on behalf of sales team.


• Carrier interaction, bookings, documentation preparation, negotiation rates with airlines / carriers/vendors calculates rate quotations to customers & agents.


• Responsible for the coordination of shipments internationally, both Import and Export, negotiates rates and providing a superior level of customer service.


• Coordinates with other departments related to routine job activities.

Performance Indicators ( Facilitation & Customer Satisfaction):

• Shipment Delivery & Tracking


• Client Satisfaction


• Reporting & Record Maintenance


• Customer, Local, Global and CW1 KPI

Education, Experience, Technical Skills

Qualifications

Graduate or Post Graduate

Experience

Three-year relevant experience (preferable)

Competencies

Fluency in English is a must

Very good knowledge in using Microsoft Office (Word & Excel).

Behavioral Competencies

• Fluency in English


• Strong Organizing skills & Attention to detail

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.