• Supports and assists the front desk and concierge in the residence to ensure a smooth, prompt and effective service to all residents & guests. 
• Substitutes the Front Office Duty Manager in their absence
• Handles all residents & guests’ comments & complaints, as well as following up on resolving those.
• Ensures that as per Kempinski Health & Safety Policy the Fire Exits are free of obstacles.
• Supports and assists all departments.
• Ensures that all residents & guests receives prompt, cordial attention and personal recognition and resolves related problems.
• Inform and co-ordinate with other operating departments matters which may concern them.
• Check all correspondence of the day’s arrivals to familiarize with arrived and arriving residents & guests and their needs, follows up as required.
• Maintains appropriate standards of conduct, dress, uniforms, hygiene, appearance and posture for all departmental employees.
• Ensures that all residence information is kept accurately and up to date.
• Promotes in house sales and facilities to maximize residence revenues.
• Understands and carries out duties in line with Residence Emergency Procedures.
• Inspects Front and Back of house for cleanliness, Health & Safety and reports any faults to concerned departments.
• Inspects outside areas on a daily basis.
• Co-ordinates/assists security personnel in all related matters.
• Responds promptly to any operational requests from residence sections.
• Attends to referred and unsolved problematic situations.
• Conduct efficient hand-over with coming team member.
• Additional responsibilities and tasks can be added at any time according to the needs of the business and of the residence.

Skills