Job Description

The Cocktail Waitress will play a crucial role in enhancing the guest experience through exceptional service in our upscale dining environment. Your primary responsibility will be to serve cocktails and beverages to patrons in a friendly and efficient manner, ensuring customer satisfaction at all times.

Key Responsibilities:

• Greet guests warmly and present the cocktail menu with a knowledgeable understanding of the offerings.
• Prepare and serve a variety of alcoholic and non-alcoholic beverages according to standard recipes and guest preferences.
• Take accurate drink and food orders, and efficiently process payments.
• Collaborate closely with kitchen and bar staff to ensure timely service and quality control.
• Maintain a clean and organized work area, including the bar and serving stations.
• Handle guest inquiries and complaints gracefully, escalating issues to the management as necessary.
• Assist in the setting up and breaking down of the bar and cocktail lounge area.
• Comply with all health and safety regulations, as well as the hotel’s policies and procedures.
• Participate in training sessions to improve service quality and beverage knowledge.
• Encourage guests to return by providing a welcoming and inviting atmosphere.

Skills

Essential Qualifications:

• High School Diploma or equivalent; additional education in hospitality or restaurant management is a plus.
• Current alcohol service certification (if required by local law).
• Strong understanding of cocktail recipes and beverage service techniques.
• Excellent verbal communication and interpersonal skills.
• Ability to work in a fast-paced environment and remain composed under pressure.
• Strong attention to detail and a commitment to enhancing the guest experience.

Desired Experience:

• Previous experience as a waitress or bartender in a hotel or upscale restaurant setting preferred.
• Hands-on experience with POS systems and cash handling.
• Knowledge of local and international beverage trends.