Key Responsibilities:

• Greet and welcome guests, visitors, and clients in a professional and friendly manner.
• Handle check-in and check-out processes, utilizing Micros for billing, payments, and transactions.
• Answer, screen, and direct incoming calls to the appropriate departments.
• Maintain front desk operations, ensuring it is organized and presentable at all times.
• Provide accurate information and assistance to visitors and clients.
• Assist with reservations, bookings, and schedule management when needed.
• Manage incoming and outgoing mail, deliveries, and courier services.
• Coordinate with various departments to ensure a smooth guest experience.
• Assist with administrative tasks such as data entry, filing, and document management.
• Handle basic troubleshooting and inquiries related to the Micros system.
• Monitor and maintain office supplies and inventory.

Skills

Mandatory Skills:

• Micros POS System Experience: Proficiency in using Micros for handling transactions, payments, and bookings.
• Strong customer service skills and the ability to engage with a diverse clientele.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to multitask and prioritize responsibilities effectively.
• Strong problem-solving abilities with attention to detail.
• Professional appearance and attitude.

Preferred Qualifications:

• Experience in the hospitality industry, particularly in front-office or guest relations roles.
• Knowledge of other administrative or reservation systems is a plus.
• Familiarity with CRM or customer management software.