Description of Accountability:

Profit Financial

• Drives, monitors and reviews sales performance and recommends action plans to deliver sales budget (Store Level)
• Conducts monthly meetings focusing on category sales performance with the selling personnel to update category performance and recommend action plans for improvement
• Implements strategies and ensures 100% execution of all programs to achieve sales target of all EXCLUSIVE products and submits feedback on promo effectiveness.
• Manages and controls store approved OPEX budgets ( i.e utilities, wrap supply, staff cost, etc)
• Recommends and initiates plans to optimize the stores’ controllable expense.
• Achieves shrinkage budget below tolerance level thru day to day monitoring of Retail Operating Standard Compliance (store level) Drives, monitors and reviews sales performance & recommends action plans to deliver agreed sales budget (Store level)

Commercial 

• Checks and reviews the implementation of display and timely replenishment.
• Manages availability and timely replenishment of stocks.
• Ensures consistent, accurate and timely inventory adjustments (GAP, Cycle Counts, Negative Quantity on Hand, False Positive)
• Complies consistency with the Brand of Service Standards when dealing with customers (internal or external)
• Ensures customers shopping experience exceeds customers’ expectation.
• Handles and reports product queries, complaints and offer advise professionally aligned with the Brand of Service Standards procedure.
• Drives loyalty members programs and initiatives to achieve target transactions participation.
• Drives selling techniques to achieve target conversion/transaction rate
• Cascades on going promotions, activities, memos, bulletins following the standard power talk guidelines on a regular basis
• Checks and validates proper implementation and execution of promotional and store activities (e.g. promo call outs, hero displays and price changes)

Process

• Ensure policies, brand standards, grooming guidelines and internal control procedures are communicated and implemented as per SOP
• Demonstrate strong analytical skills and understanding of the system and reporting
• Monitor store controllable expenses, supervise loss, asset protection and risk management and be accountable for inventory management
• Liaising with mall management, store documentation as appropriate (daily reports, banking, refunds, exchanges, etc)   
• Cashiering duties

People

• Plans and monitors Personal Development Plans In role development interventions.
• Identifies, implements and monitors team learning interventions.
• Reviews and discusses performance appraisal and personal plans of direct reports.
• Implements action plans for employee engagements

Skills

Required Skills to be successful:-

• Ability to deal effectively with pressure and stress
• Good knowledge of the fashion/beauty industry and trends Retail operational skills (stock, VM, systems, cash…) Computer skills
• Must have excellent interpersonal and communication skills both oral and written
• Possess organization and time management skills with demonstrated ability to follow sales process
• Excellent organizational skills and ability to show initiative
• Well-groomed and presentable
• Self-motivated, reliable and confident
• Positive attitude and ability to work well with others
• Good knowledge of MS Office products

What equips you for the role:

• Bachelor Degree (Masters Preferred)
• 5-6 years’ experience in retail and team management (preferably in skin care and cosmetics)
• Empathy Customer service and results oriented Leadership and problem solving skills
• Good communication skills
• Excellent relationship skills
• Technical knowledge on products
• Accountability
• Problem solving
• Attention to detail