Role Overview:

We are seeking enthusiastic university students or recent graduates to join our team as Customer Insights and Analysis Interns. In this role, you will assist in training auto dealership and real estate staff on an exciting, embedded finance product that will transform the fintech industry in Bahrain. You will help track customer touchpoints and gather valuable insights to improve our services and product offering. This is a unique opportunity to gain hands-on experience in the fintech industry while contributing to a groundbreaking fintech initiative.

Key Highlights:

• Internship Duration: Starting with 4 weeks, with the possibility of extension
• Hands-On Experience: Gain valuable insights and skills in the fintech sector.
• Dynamic Environment: Work on a high-impact project while receiving mentorship from industry professionals.

Key Responsibilities:

Training and Support:

• Assist in conducting training sessions for auto dealership and real estate staff on Tarabut’s embedded finance product.
• Provide ongoing support to auto dealership and real estate staff to ensure they are comfortable using the platform.
• Create and update training materials and documentation as needed.

Customer Interaction Tracking:

• Monitor and record customer interactions at dealerships, including walk-ins, inquiries about car finance, properties and other touchpoints.
• Gather insightful customer information and track customer profiles.
• Analyse and report on customer behaviour and trends to provide actionable insights.

Data Collection and Analysis:

• Collect and maintain accurate data on customer interactions and feedback.
• Assist in generating reports on the performance of the product, including key metrics and KPIs.
• Collaborate with the marketing and product teams to identify areas for improvement based on data insights.

Market Research:

• Conduct market research to understand industry trends, customer needs, and competitive landscape.
• Provide recommendations to enhance the product based on research findings.

Requirements:

• Currently enrolled or graduated from a university program, preferably in Marketing, Business, Economics, Data Analytics, or a related field.
• Strong interpersonal and communication skills, with the ability to train and support staff effectively.
• Proficient in data collection and analysis, with attention to detail.
• Basic understanding of market research techniques and customer behaviour analysis.
• Proactive and self-motivated, with the ability to work independently and as part of a team.
• Familiarity with the automotive and/or real estate and/or fintech industry is a plus.

Benefits:

• Hands-on experience in a dynamic and innovative environment.
• Opportunity to work on a high-impact project and contribute to its success.
• Mentorship and guidance from experienced professionals in the industry.
• Networking opportunities and potential for future employment with Tarabut.
• Competitive internship stipend.