Job Responsibilities:
- Provide technical support and troubleshooting for software, hardware, and networking issues.
- Respond to customer inquiries and resolve technical issues via phone, email, or in-person.
- Collaborate with the development team to identify and resolve complex technical problems.
- Document all support interactions and solutions for future reference.
- Conduct system diagnostics and provide recommendations for system improvements.
- Stay up-to-date with the latest technologies and provide technical training to customers.
Skills
Essential Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Proven experience in technical support or IT helpdesk roles.
- Strong problem-solving skills and ability to prioritize tasks effectively.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
Desired Experience:
- Experience in customer service and technical support in the IT industry.
- Familiarity with operating systems, network protocols, and software applications.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are a plus.
- Experience with remote troubleshooting tools and ticketing systems.