Technical Support Engineer

lxbfYeaa - البحرين - Manama Bahrain

Job Responsibilities:

  • Provide technical support and troubleshooting for software, hardware, and networking issues.
  • Respond to customer inquiries and resolve technical issues via phone, email, or in-person.
  • Collaborate with the development team to identify and resolve complex technical problems.
  • Document all support interactions and solutions for future reference.
  • Conduct system diagnostics and provide recommendations for system improvements.
  • Stay up-to-date with the latest technologies and provide technical training to customers.


Skills

Essential Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Proven experience in technical support or IT helpdesk roles.
  • Strong problem-solving skills and ability to prioritize tasks effectively.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.

Desired Experience:

  • Experience in customer service and technical support in the IT industry.
  • Familiarity with operating systems, network protocols, and software applications.
  • Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are a plus.
  • Experience with remote troubleshooting tools and ticketing systems.

 


تاريخ النشر: ٣٠ أغسطس ٢٠٢٤
الناشر: Bayt
تاريخ النشر: ٣٠ أغسطس ٢٠٢٤
الناشر: Bayt