• You will be responsible for training and supervising front office staff, ensuring they adhere to standard operating procedures and maintain a professional and courteous demeanor.
• Supervise and manage front desk operations, ensuring a seamless check-in and check-out experience for guests and delivering exceptional customer service.
• Work closely with other departments to enhance guest satisfaction and align front office services with the overall hotel experience.
• Manage all aspects of the front desk, overseeing check-in and check-out processes to create a positive first and last impression for guests.
• Take charge of room reservations, working closely with housekeeping and maintenance teams to maintain the highest standards of cleanliness and functionality.
• Lead front office operations, ensuring a well-organized and customer-oriented approach to guest interactions.
• Be responsible for coordinating guest room bookings and working cross-functionally with other departments to ensure guest satisfaction.

Skills

• Proficient in using hotel management software and technology to streamline processes and enhance guest experiences, while maintaining data accuracy and security.
• Effective communication skills, both written and verbal, facilitating seamless interactions with guests, team members, and other departments.
• Demonstrated ability to lead and inspire front office staff, cultivating a harmonious and motivated team.
• Proven organizational and time management expertise, resulting in streamlined front desk operations and well-structured task management.
• Highly skilled in running smooth front desk operations, handling guest inquiries with poise and facilitating efficient check-in/check-out processes.
• Expertly capable of managing daily front office tasks, such as guest interactions, reservations, and check-in/check-out procedures.
• Skilled in building strong relationships and motivating front office employees, resulting in a harmonious and productive team dynamic.