Join us at Accor, where life pulses with passion!

Mercure Grand Hotel Bahrain ​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitalityis a work of heart,​
Join us and become a Heartist®.

• Develop and maintain the department schedule whereby there is appropriate coverage to handle reservation calls, minimizing loss of calls, and ensuring a high level of conversion into bookings
• Overlooking the departmental operation by mentoring the Reservation Manager and Supervisors
• Set and amend selling strategies across all channels, and segments as directed by the direct report as applicable per property level
• Run reports as required by Hotel and company standards; assist the Director of Revenue Management or other direct report, to maintain, make change in the Reservation/Property Management/Revenue Management system (if applicable) at property level as required
• Monitor and report results of any incentive programs in place;  responsible to make sure integrity of the program is maintained, and that all requirements are followed
• Prepares and analyses daily, weekly and monthly reports as per company standards.
• Monitors and analyses room’s inventory utilizing Revenue Management systems and structure and proposes actions in order to optimize revenues
• Monitors competitive environment including pricing and strategies of competition as well as external variables such as city pressure and special events.
• Ensures that all promotions / packages are properly loaded in all applicable systems.
• Ensures that rate parity is maintained across all distribution channels thus allowing maximum flexibility to capture all market buying patterns.
• Ensures that all promotions / packages are properly loaded in all applicable systems
• Maintains efficiently all revenue management related 3rd party systems and extranets

experience is an asset

Prior experience working with Opera or a related system
Fluency in English
additional languages are a plus
Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.