Company This established group manages a portfolio of industry-leading companies across core disciplines within the built environment. They are currently looking to hire a Spa Front Desk Specialist to be based in Bahrain. Duties & Responsibilities: • Warmly greet all spa guests, especially VIPs, with a friendly and professional demeanor, creating a welcoming and luxurious atmosphere. • Manage the spa’s appointment schedule efficiently, using our booking system to schedule, confirm, and reschedule appointments for all services. • Provide exceptional service to VIP guests, anticipating their needs and exceeding their expectations at every touchpoint. • Effectively answer phone calls, inquiries, and emails related to spa services, bookings, and promotions in a courteous and informative manner. • Showcase our spa products with enthusiasm and knowledge, upselling and recommending products to enhance the guest experience. • Process payments accurately and efficiently using our point-of-sale system. • Maintain accurate guest records and spa inventory, ensuring a smooth operation. • Collaborate effectively with spa staff, therapists, and management to ensure seamless guest experiences. • Maintain a clean, organized, and welcoming reception area that reflects the spa’s high standards.

Qualification & Requirements: • Experience in a similar role in the hospitality industry. • Excellent communication and interpersonal skills. • Strong organizational and time management skills. • A positive and enthusiastic attitude. • Experience working with VIP clientele is highly desirable. • Proficiency in Microsoft Office Suite and spa booking software is a plus. • Experience handling cash and credit card transactions.