Job Description: Service Advisor - Automotive

A Service Advisor in the automotive industry plays a crucial role in ensuring customer satisfaction by providing excellent service and guidance throughout the vehicle servicing process. Below are the details of the responsibilities, qualifications, experience, salary, and benefits for this position:

Job Responsibilities:

• Act as the main point of contact for customers scheduling vehicle service appointments.
• Listen to customer concerns and accurately document vehicle issues.
• Provide recommendations for necessary services and repairs based on customer needs and vehicle assessments.
• Estimate costs and time needed for repairs and maintenance work.
• Communicate with technicians to ensure timely completion of work and update customers on the status of their vehicles.
• Handle customer inquiries and concerns in a professional and courteous manner.

Skills

• Strong customer service skills and ability to build trust and rapport with customers.
• Excellent communication and interpersonal skills.
• Good problem-solving abilities and attention to detail.
• Knowledge of automotive systems and basic understanding of vehicle mechanics.
• Proficiency in computer systems and software for service scheduling and invoicing.

Desired Experience:

• Up to 3 years of experience in a customer service or automotive service role.
• Previous experience in a service advisor position is a plus.