Job brief We are looking for a Hostess to be the first point of contact for the guests. Responsibilities
- Greets guests in a courteous and professional manner
- Communicate with other staff, informing them clients' bookings, needs, requests, allergy and special events
- Recognise 'Key people', Shareholders, Regulars etc.
- Respect the restaurant' Reception Sequence of Service
- Draw up client bookings for tables and ensure that tables are set before clients' arrival, keep the floor plan updated to maximise the bookings
- Manage the front desk by receiving incoming calls, greeting, and attending to customers always remembering restaurant' standards
- Inform guests about the availability of tables and direct them to the tables
- Collaborate with other restaurant staff and the management team to ensure that customer complaints (floor and online once) are properly attended to in a timely manner
- Check restaurant's emails and respond accordingly, draw the attention of management to certain mails when necessary
- Control reservations to maximize the number of covers
- Process all reservation enquiries via telephone, or Sevenrooms booking system and Opentable
- Confirm all reservations of over 6/8 guests with Manager on duty before accepting reservation.
- Confirm next day reservations by telephone and proceed to allocate the right tag on the booking system
- Retrieve information on reservation availability from system
- Cancel, amend, and confirm existing reservations
- Your look need to be always impeccable following restaurants standards of the personal appearance
- Provide a clear handover during shift changes
- Timely and effective communication of all guest information such as reservations notes, birthdays, allergies, and special comments, to the Manager on duty.
- Report all security issues to Manager on duty
Requirements and skills - Previous work experience as a Hostess
- Excellent communication skills
- Must be able to work a variety of shifts including holidays, weekends, evenings, etc.