Job Number 24032644 Job Category Golf, Fitness, & Entertainment Location The Ritz-Carlton Bahrain, Building 173, Road 2803, Manama, Bahrain, Bahrain VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY This position reports to the Lifeguard shift leader and Recreation Supervisor and works in the Indoor pool, beach and out door pool. Main focus is for ensuring the safety of facility patrons by preventing and responding to emergencies. Lifeguards must be able to recognize hazardous situation to prevent injury. They must be able to supervise swimmers, minimize dangers, educate facility users about safety, enforce rules and regulations, give assistance and prepare records and reports. Assist all the guests and members at the Pool/Beach facilities with towels, sun lounges, umbrellas, rentals and requests courteously and efficiently, according to hotel standards. Maintain the cleanliness and organization of all supplies, equipment and work areas and ensure guest safety and enjoyment. The primary responsibilities of the role include: Pool and Beach Comply with all health and safety regulations and standards for all users around the water Check water quality and clarity throughout shift, to ensure consistency and report any defects to appropriate department and resort supervisors Report all repair & maintenance requirements’ of water facilities and services Legibly document relevant information in logbook Maintain hotel’s standards, policies and procedures Clearly communicate with proper grammar in English to the guests’ understanding both written and spoken Set up workstation(s) with necessary supplies along with maintaining cleanliness throughout the shift Handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction Ensure that equipment is properly cleaned, stored and is secure when not in use Assist the Towel Attendants as necessary Carry out other duties as required by management from time to time, such as but not limited to lateral service in other parts of the Sports Club or Hotel and overnight cleaning Leadership Assist the leadership in maintaining a clean, safe and accident free environment Perform Pools & Beach coverage tasks list Create and develop new processes for future operations. Be an ambassador for The Ritz-Carlton Company Training and Development Participate in weekly and monthly life guard training as set out by Senior Lifeguard and Supervisors Keep a log book of all trainings Participate in recertification’s every 2 years Participate in ad hoc on-the-job individual and team trainings as needed, which is aimed to ensure that all team members have the adequate job and product knowledge Report to Senior Lifeguard to rectify any lack in knowledge immediately Have sound knowledge of the hotel’s fire safety procedure Successfully complete the training and certification process Communication Ability to maintain confidentiality of all guest information and pertinent hotel data Ensure that all communication with members, guests and colleagues is complete, accurate, engaging and positive Attend designated meetings, daily line-ups and communicate all challenges and successes with the rest of the team Co-ordinate Lateral service through out the Sports Club. Promptly, accurately and consistently report all guest incidents and how they were solved Experience Must have a minimum of 2 year experience as a lifeguard with The Ritz-Carlton or similar hotel company Education High School Graduate Valid Internationally recognized Lifeguard Qualification Valid First Aid Certificate Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.