Basic Scope of Job  

Promote and cross-sell clients existing range of B2C products and services through outdoor sales, telemarketing, corporate roadshows, B2C meetings, and other relevant events, ensuring achievement of individual sales targets.

Principal Duties and Responsibilities

• Promote and cross-sell clients with an existing range of products and services through Outdoor Sales, telemarketing, road shows, door-to-door, B2C, and other events and achieve individual sales targets.

• Process all types of customers service requests e.g., service provisioning/ bill payments/ queries/ complaints etc. in a timely and accurate manner.

• Regularly track and clear all suspended and rejected sales service requests.

• Conduct background checks e.g. credit check, age, blacklist for provisioning the new sales request.

• Collect, validate, attach/ upload consumer documents and initiate the service provisioning requests.

• Carry out daily cash and payment collection, advance bill payment & closing in a safe and secure manner.

• Prepare and tally daily financial transactions.

• Deposit all payment to the customer account within the required time.

• Conduct and report daily on-hand stock to ensure optimum inventory levels are maintained.

• Liaise with the Team Leaders daily for any promotions, updates, and changes in prices or processes.

• Follow process and quality standards while addressing customers’ requests and ensuring a high level of customer satisfaction.

• Undertake execution of any project/ initiative for the Outdoor department and organization as identified from time to time based on business needs.

• Take ownership to maintain & update the individual business social media account as per the department KPIs and guidelines and ensure attending to the customer’s comments and inquiries on time.  

•  Continuously share knowledge and understanding of the telecom industry, sales skills and business trends.

• Perform any other related tasks as required or assigned.

Desired Candidate Profile

• High School Graduate

• Minimum 1 years of experience in B2C sales or customer service experience in Bahrain

• Good communication skills

• Computer knowledge

• Experience in FMCG, Telecommunications, ICT, Insurance or Spare Parts preferred

• Bahraini Driving license preferred

• Preferably below 35 years of age

• Immediate Joiner