Company Description

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

Coordinate daily IT support activities and prioritise technical requests based on operational needs. Provide first-level support for hardware, software, network connectivity and hotel IT systems. Install, configure and maintain computers, printers, telephones, network equipment and other IT devices. Support hotel systems including PMS, POS, PABX, Wi-Fi, access control and other operational technology. Troubleshoot technical issues and escalate complex matters to the IT Assistant Manager or approved service providers. Manage user accounts, system access, software installations, updates and security patches. Maintain IT equipment, asset inventories, software licences, warranties and service records. Monitor IT systems and assist with backups, cybersecurity, business continuity and disaster recovery procedures. Coordinate with IT vendors and service providers for maintenance, repairs and technical support. Support new Heartist onboarding by setting up required IT equipment, accounts and system access. Provide basic IT training and guidance to Heartists on systems, applications and cybersecurity awareness. Maintain accurate records of IT incidents, requests, repairs, maintenance and inventory. Ensure IT equipment, systems and confidential information are protected and used in accordance with Accor and hotel policies. Maintain secure, organised IT and server areas and report technical, safety or security concerns promptly. Support IT projects, system upgrades, installations and new technology implementations as required. Deliver professional and responsive IT support to Heartists and guests while maintaining a high level of confidentiality. Adhere to all Accor and Ibis & Adagio Doha standards, policies and procedures, including health, safety, security and data protection requirements.

Qualifications

Diploma or Bachelor’s Degree in Information Technology, Computer Science, Computer Engineering or a related field. Minimum 2 years of experience in IT support, preferably within a hotel or hospitality environment. Good knowledge of computer hardware, software, networking and troubleshooting. Experience with Windows, Microsoft Office, printers, Wi-Fi and basic network infrastructure. Knowledge of hotel systems such as PMS, POS, PBX and access control is an advantage. Strong problem solving, analytical and organisational skills. Good communication and interpersonal skills with a strong customer-service mindset. Ability to manage multiple priorities and respond effectively to IT issues. Knowledge of IT security, data protection and cybersecurity best practices. Good command of English, both written and spoken. Relevant IT certifications such as Comp TIA A+, Network+, Microsoft or Cisco will be an advantage.

Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

What is in it for you:

Employee benefit card offering discounted rates in Accor worldwide Learning programs through our Accor Academies Opportunity to develop your talent and grow within your property and across the world! Ability to make a difference through our Corporate Social Responsibility activities

Your team and working environment:

Dynamic working environment Defined career development path Friendly and supportive team

Opportunities to make your mark. We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.