Job description

Company:MarshDescription:

We are seeking a talented individual to join our team. This role will be based inBahrain. This is a hybrid role that has a requirement of working at least three days a week in the office.

In this role, you will serve as the day-to-day point of contact for designated low-risk, small accounts and help deliver a high-quality client experience. You will support senior colleagues by coordinating account activity, resolving routine issues, and strengthening client relationships through responsive service and strong organization.

• Serve as the first point of contact for day-to-day communications with designated accounts, following up on correspondence to strengthen relationships.
• Conduct account and industry research, including benchmarking studies, to build understanding of client needs and trends.
• Manage day-to-day account activities for small accounts, including billing requests, gathering information for quotes, and maintaining project calendars.
• Coordinate between internal senior professionals and clients, including organizing meeting logistics and ensuring follow-through on next steps.
• Identify and help mitigate account concerns, resolving issues promptly and escalating appropriately when needed.
• Report relationship satisfaction and key updates to senior colleagues to ensure alignment internally and externally.

• Experience supporting clients or accounts in a coordination, service, or account management role.
• Strong communication and relationship-building skills with the ability to manage multiple stakeholders.
• Excellent organizational skills, including the ability to manage deadlines and multiple priorities.
• Sound judgment and a customer-focused mindset, including knowing when to escalate issues.

• Experience supporting professional services, consulting, insurance, or financial services clients.
• Comfort producing client-ready materials such as benchmarking summaries, trackers, or calendars.
• Demonstrated ability to proactively identify process improvements that enhance the client experience.

We help you be your best through professional development opportunities, interesting work and supportive leaders.
We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact on colleagues, clients and communities.
Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.