Overview of the role

The customer service associate plays a key role in delivering exceptional service to customers, maintaining store standards, managing inventory, and assisting with sales. This role involves handling customer inquiries and complaints, ensuring the store is well-stocked and visually appealing, and operating the cash register in accordance with company policies.

You will be an integral part of the retail team, aiming to enhance customer satisfaction and increase sales revenues. Success in this position involves maintaining a positive shopping environment, understanding customer needs, and efficiently managing sales processes.

What you will do

Customer service & complaint handling
Engage with customers to provide a high level of service and assist with their needs.
Address basic customer complaints and escalate issues as needed.

Visual merchandising & store maintenance
Ensure that the store is well-organized and adheres to company visual merchandising standards.
Regularly clean and maintain the sales floor to create an inviting shopping environment.

Stock management & inventory
Actively participate in receiving new shipments and restocking the store.
Help manage inventory and ensure the store is fully stocked.

Sales support (upselling & cross-selling)
Recommend products to customers based on their needs, focusing on upselling and cross-selling.
Stay updated on product information to make informed recommendations.

Cash register operation
Operate the cash register, process transactions, and follow company policies for handling payments.
Ensure accurate cash handling and maintain a clean and organized checkout area.

Required skills to be successful

• Strong verbal communication skills.
• Exceptional customer service skills.
• Attention to detail for maintaining store standards.
• Ability to engage in upselling and cross-selling.

What qualifies you for the role

• Previous experience in customer-facing roles, with a focus on providing excellent service.
• Strong verbal communication and interpersonal skills to interact with customers effectively.
• Ability to maintain high store standards, both in terms of product organization and cleanliness.
• Experience in operating cash registers and following cash handling procedures.

About Al-Futtaim Retail

Al-Futtaim Retail has established itself as one of the leaders in retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.

Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference.