Role Purpose The Stores Operations Leader is responsible for ensuring the efficiency of the stockroom team, operation and selling area in order to improve and satisfy the customer experience. Responsibilities

• Organize and improve stockrooms processes ensuring appropriate display of items, efficiency of storage as well as proper implementation of health and safety standards.
• Manage and organize the shipment receiving process as well as home delivery schedules and routes while ensuring the readiness of the shops and items to improve customer experience.
• Ensure availability of products at all times by replenishing the stocks on regular basis, manage the transfers between stores, and follow up on theft systems in the store.
• Ensure the application of the safety and security principles of Decathlon according to the security Audit, and train the team members and new joiners on the security principles while designating the evacuation roles to each team member.
• Ensure proper issuance of damaged items and validate it against the report sent by the Brand Partner; organize one shot inventory each 6 months to update stores.com with the correct quantity and engage the team in detecting and rectifying the differences between stores.com and JDE.
• Ensure that the pricing is correct in the store and ensure the well-implementation of the pricing policy in Decathlon and seek approval of the Brand Manager for price drops.
• Follow-up and reply to all quotations requests in a timely manner, manage the VOC in terms of results and customers’ database enhancement while replying to all social media inquiries.
• Maintain the image of the shop according to the Brand Partner’s standards and coordinate maintenance activities with the help of Store Services, organize fixtures for proper use and suggest simplified processes to enhance productivity.
• Implement new technologies in the stores and ensure proper training and usage of these technologies; communicate with local IT and IT department in France to resolve problems; follow up on IT tickets.
• Ensure that the Azadea Operating Manual along with policies and procedures related are being properly implemented, issue store damages report on monthly basis, and validate the reports sent by the suppliers in-relation to what was issued.

• Highschool or Bachelor’s degree
• Proficiency in MS Office and Shop/ Stock Management tools
• Fluency in English
• 6 to 7 years of experience in retail industry; preferably 2 years in a managerial role