Company Description

Mantis, part of the Luxury & Lifestyle division of Accor, is a leading, conservation-focused hotel group with curated hotels, eco-lodges and waterways experiences located all over the world. Sustainable travellers have been enjoying eco-tourism, safaris and adventure travel with Mantis since 2000. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate. Whether small and intimate or vast and complex, on a sweeping African plain, beach-side escape or bustling city, each is an exceptional place for guests to find themselves. While uniquely different in the experiences they offer, all are linked through a collective obsession to be extraordinary, to be rare in a world that mass-produces sameness.

Job Description

Learning & Development Manager Join Hawar Resort by Mantis as our Learning & Development Manager and become a leader in advancing our employees' growth and development. We are seeking a passionate individual who is thrilled at the prospect of seeing people grow and excel. In this role, you will be instrumental in shaping the resort's future, equipping our employees with the essential skills and knowledge for success in luxury hospitality. This role offers an exceptional opportunity to make a significant impact in an idyllic setting, where each learning session promotes excellence and innovation, reflective of Mantis's and Fairmont's unique culture. What is in it for you:

• Unleash the excitement: enticing rewards and unbeatable benefits are waiting for you!
• Ignite your skills with our cutting-edge Academies for rapid professional growth.
• Cultivate your talents and watch your career flourish, locally and globally.
• Drive change through impactful Corporate Social Responsibility activities.
• Immerse yourself in a vibrant work environment with extraordinary colleagues.
• Join us on a direct path to success as we skyrocket to new heights!

Key Responsibilities:

• Learning & Development: Create and implement custom learning programs tailored to the needs of luxury hospitality. Focus on enhancing employee capabilities in customer service, sustainability practices, and operational efficiency, ensuring that these programs are engaging and effective.
• Team Leadership & Collaboration: Guide a dynamic team toward educational excellence and professional growth. Foster a culture of continuous learning and improvement, aligning initiatives with the resort's strategic goals and luxury standards.
• Performance Management: Utilize systems to evaluate the effectiveness of learning programs, applying data-driven insights for continuous refinement and improvement. Assist Department Heads in identifying SMART and compelling goals.
• Stakeholder Engagement: Collaborate with various departments to understand their learning needs, building strong relationships with internal stakeholders to ensure integrated learning and development strategies.
• Strategic Planning & Innovation: Develop a long-term learning and development strategy that supports the resort's vision for luxury hospitality, responsive to changing industry trends and employee needs. Stay informed about the latest developments in educational technologies and methodologies.
• Budget Management & Resource Optimization: Manage the learning budget efficiently, maximizing resource utilization while maintaining high-quality programs within a cost-effective framework.
• Compliance & Best Practices: Ensure all learning programs adhere to industry standards and legal regulations, promoting ethical learning practices and maintaining the highest standards of professionalism.

Qualifications

• Experience: A minimum of 5 years in a relevant role, with extensive experience in luxury hospitality.
• Education: Bachelor’s degree in Human Resources, Education, Organizational Development, or a related field.
• Luxury Hospitality: Significant experience in creating customized learning programs in luxury hospitality, focusing on enhancing key skills for luxury service.
• Communication Skills:  Exceptional communication and interpersonal skills, capable of inspiring a diverse workforce. Excellent email etiquette.
• Language Skills: Fluency in English is essential, with Arabic proficiency being an advantage.

Additional Information

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Why work for Accor?  We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  About Mantis Collection: Mantis is a boutique hospitality group that was founded by conservationist Adrian Gardiner in 2000, with its main focus predominantly in Africa and the Middle East. Mantis grew from Adrian’s vision to restore and rewild degraded farmland which he developed into a widely-acclaimed Private Game Reserve. This was the first private game reserve in the Eastern Cape and the beginning of eco-tourism in a poverty-stricken province that had few opportunities outside of commercial farming. Adrian and the Mantis team successfully created a place where man and nature could co-exist sustainably. From this initial success, the Mantis model was then developed worldwide, understanding that consumers could use the Mantis portfolio as a mark of quality, consistency and character. Today the diverse portfolio of handpicked properties links up to create travel journeys, which offer guests the opportunity to experience the essence of the location in a setting of tailored luxury. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS