The Role Responsibilities

• The leadership & proactive management of the team & deliver the highest quality client service for the client tier under FI or Corporate


• Drive relevant targets across team. Ensure the team works collaboratively to deliver excellent client service, getting clients to the point of ready-to-transact as quickly as possible, & within agreed service level agreements including turnaround times, productivity, & quality


• Ensure alignment between CCIB business & Client Management with regular engagement regarding business priorities, issues, & address any gaps.


• Ensuring uniform approach towards the implementation of Client Management model in the country with a focus on service differentiation based on client tiering & value


• Drive continuous improvement of the operational efficiency & effectiveness of processes to increase the consistency of systems & processes

Our Ideal Candidate

• Ability / experience managing individuals or teams


• Ability to build strong relationships with diverse stakeholders, work collaboratively with them to deliver exceptional client service & experience while balancing robust operational management


• Ability to directly influence stakeholders across value chain to secure resources & buy-in required to deliver operational & client service targets


• Ability to understand & derive insights & improvement opportunities from MIS & performance data


• Strong drive to deliver


• Ability to positively engage & build rapport with clients


• Has clear understanding of the client needs being serviced; able to articulate & align team to them


• Knowledge & experience in relevant processes managed by the Client Management team


• Sound knowledge of local regulations (CDD, credit & lending, risk management)


• Superior writing & presentation skills in English

About Standard Chartered 

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do


• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well


• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations


• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum


• Flexible working options based around home and office locations, with flexible working patterns


• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits