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  By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com

• Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

  
  

• Behaves and acts in an exemplary fashion, embodying the brand mindset. • Helps employees improve their skills and provides support for career development.• Manages all floor staff and adapts management practices to suit the brand culture, operational methods, communication, recruitment etc.• Acting as the "Master of the house", to guarantee a high standard of service for guests in hotel rooms and common areas in line with hygiene and safety standards• Manages the budget. 

• Personally welcomes guests in a polite and attentive manner (depending on the size of the hotel).• Respects guests' privacy while working.• Takes guests' behavior patterns into consideration, whether the stay is of standard length or long-term.

• Organizes the upkeep of all the bedrooms, rooms and common areas under his/her responsibility.• Guarantees that rooms are cleaned and services provided to the highest standards, ensures that hotel linen and uniforms are cleaned efficiently. • Ensures that work schedules suit the level of activity at the hotel.• Creates a good working atmosphere and generates team spirit.• Plans and organizes decoration in hotel rooms.• Ensures that brand standards and procedures are duly respected, implemented and updated.• Organizes and supervises breakfast area cleanliness of floor and the quality of cleaning and guest linen laundering. • Is responsible for the department's "masterkeys" and their correct use.• Ensures that decoration is refined, well placed and harmonious.• Ensures the high quality of any services provided by a third-party (linen hire, cleaning, etc).• Handles supplier relations.• Coordinates room allocation with the front office, handling any switches as necessary.• Communicates and coordinates with the other hotel departments.• Signals any technical faults and follows up repair work.• Regularly checks the schedule for building work together with the Technical Department.• Draws up an annual programme for major cleaning projects.

• Evolves working methods in line with brand philosophy.• Recruits personnel.• Is responsible for staff training and follow-up, passing on his/her know-how, behavioural skills, motivation and passion for the job.• Helps employees improve their skills and provides support for career development.• Manages the teams.• Organises working meetings with the team, gives useful instructions.• Regularly assesses staff's involvement in attaining targets and takes part in setting performance-related bonuses.• Maintains staff involvement and motivation by taking individuals' needs into account.• Ensures the appropriate behaviour and impeccable presentation of personnel under his/her responsibility.• Ensures compliance with labour legislation and checks that work schedules are in line with activity forecasts.

• Is familiar with the services provided at the hotel and informs guests.• Helps organise specially themed weeks and major events.• Ensures that documentation and information in hotel rooms is well presented and up-to-date.• Analyses guest comments and implements any necessary corrective actions.

• Draws up the annual budget and manages all spend for the department.• Participates in investment decisions.• Optimises the department's energy costs and headcount.• Supervises the consumption of cleaning products and welcome gifts to comply with predefined ratios.• Manages the stocks of linen, cleaning products and amenities.• Maintains and analyses dashboard charts (state of rooms, stocks of linen, welcome gifts and cleaning products, headcount planning, etc.) and implements any corrective actions required.

• Supervises the maintenance and security of hotel rooms and premises, in conjunction with the Chief Eng.• Respects and ensures respect of standards regarding hygiene, cleanliness and the safety of guests' property.• Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc).

• Diploma or degree in vocational hospitality.• 2 to 5 years' experience, depending on education and career background.• Competent user of desktop applications and hotel applications.• Languages: fluent in the national language, business English and a 3rd language would be a plus.

 Skills / Qualities

A new service attitude centred on proximity, sociability and sharing experience.

Ensure all staff embody the same mindset by developing each individual's sense of curiosity,

open-mindedness, interpersonal skills and sense of initiative.• Attention to detail and quality and guest-oriented

• Leadership

• Administrative skills

• Well organised

• Autonomous

• Responsive and dynamic

• Works well under pressure

• Excellent presentation• Attention to detail and quality and guest-oriented• Leadership • Administrative skills• Well organised• Autonomous• Responsive and dynamic• Works well under pressure• Excellent presentation