Customer Service Representative

الإمارات - Dubai United Arab Emirates
  • Identify and assess customers’ needs to achieve satisfaction.
  • Cater to client queries by providing accurate data using appropriate communication channels.
  • Adhere to strict deadlines for solving project-related issues and provide appropriate suggestions for achieving the desired results.
  • Compile in-depth data of each customer in a segregated database containing detailed info about each interaction.
  • Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.
  • Understand client requirements to identify and resolve any shortcomings or flaws in a product.

Skills

  • Prior work exposure in the field of customer support and service.
  • Knowledge of online tools and platforms that enhance customer experience by leveraging appropriate features.
  • Good listening skills with fluent communication to address all concerns and doubts of the customers.
  • Excellent communication and presentation skills.
  • A skilled individual, capable of completing assigned tasks and responsibilities in the defined schedule.
  • Well-versed in handling digital tools and modern computer hardware.
تاريخ النشر: اليوم
الناشر: Bayt
تاريخ النشر: اليوم
الناشر: Bayt