Job description

1. BRIEFDESCRIPTIONOFJOBFUNCTION

ThefunctionofTelemarketingAgententailsthefollowing:

2.1.1. coldcallingtechniquesonprospects

2.1.2. persuadingpotentialcustomerstopurchaseaproduct orservice

2.1.3. obtainingreferralsandleadsfromavarietyofsourcesfromleadgenerationactivities

2.1.4. contributing to department'sfunctionofcollectingdataandconverting

themintoqualifiedleadsthenconductsalescalls.

2. DUTIESACTUALLYPERFORMEDBYTHISPOSITION:

* Servescustomersbysellingproductsviatelephone.

* Contactindividualsbytelephoneinordertosolicitsalesforgoodsorservices.

* Recommendschangesinproducts,service,andpolicybyevaluatingresultsandcompetitivedevelopments.

* Resolvescustomercomplaintsbyinvestigatingproblems,developing

solutions,preparingreports,andmakingrecommendationstomanagement.

* Maintainsprofessionalandtechnicalknowledgebyattendingeducational workshops,reviewingprofessionalpublications,establishingpersonalnetworks,andparticipatinginprofessionalsocieties.

* Conductclientormarketsurveys,andtypedetailed notesregardingsaleorserviceoffered.

* Deliverpreparedsalestalks,readingfromscriptsthat describeproductsorservices,to persuadepotentialcustomerstopurchaseaproduct orservice.

* Explainproductsorservicesandprices,andanswerquestionsfromcustomers.

* Maintain records ofcontacts, accounts,and orders in the company's system only.

* Obtaincustomerinformationsuchasname,address,andpaymentmethod,andenter ordersintocomputers.

* Obtainnamesandtelephonenumbersofpotentialcustomersfromsourcessuchas

referrals,coldcalling,andanyotherlegalmeans.

* Assistandsupportthelinemanagerbytakingtasksassignbythemwhennecessary.

3. ESSENTIALQUALIFICATIONREQUIRED(EDUCATION/EXPERIENCE/SKILLS)

* Minimumofhighschoolcertification

* Diplomaandsomeformofworkexperienceispreferred

* Strongcommunicationskills

* Goodsellingskills

* Positiveenergyandteamworkethos

Excellentwrittenandoralcommunicationskills.

* Goodunderstandingoftheservices

* Behighlycomputerliterate,particularlyinMicrosoftOfficeProducts.

* Abilitytopersuadeotherstochangetheirmindsorbehavior.

* Abilitytogivefullattentiontowhatotherpeopleare saying, andtoactivelylookforwaystohelppeople.

4. KPIs

ToachievethedailyandmonthlysalesKPIsassetbythemanagement.

Monthlysalesresultsmustbewithintargetssetbymanagementintermsofpremiumandcommissionincome,andthisissubjettoreviewminimumofonceannually.

5. Commissionorincentives

Commissionsorincentivestobeagreed.

Importantnotes:CommissionisonlypayableifallKPIare achieved.

6. TypicalWorkingConditions

NormalWorkingHours40hoursaweek

WorkingTimingmayincluderotatingshift.

Work mayrequire occasionalweekendand/oreveningwork