Position objective

Achieve company objectives, ensuring the highest levels of customer service are provided by retail staff and ensure they have the skills and support required for maximizing sales.
Implement operating procedures at the store as per the company and brand standards.
Promote the loyalty program of the company for maximizing loyalty and repeat sales.
Provide feedback to the area manager and operations manager with regards to employees and products.

Key responsibilities

• Brief and guide the staff on achievement of the daily / weekly / monthly sales target.
• Must be fashionable, well-groomed, and possess up-to-date product knowledge to ensure minimal stock loss.
• Maintain knowledge of new products, trends, and fashion directives at all times in order to effectively respond to and anticipate customer needs.
• Ensure minimal stock loss and manage stockrooms.
• Implement the operating procedures at the store and ensure the brand and company’s policies and procedures are adhered to by all the staff at all times.
• Apply creative techniques to achieve or exceed the store sales target.
• Ensure required stock levels are maintained to maximize sales.
• Conduct weekly audits of the store administration and resolve discrepancies if any.
• Manage the daily roster, leave, and grievances of the retail staff.
• Maintain the visual merchandising standards at the stores at all times as per set VM standards.
• Promote the club apparel loyalty program of the company for repeat sales.
• Supervise the store and provide feedback to the area manager with regards to the employees and products.
• Ensure awareness and vigilance at all times of security in the store without any negligence.
• Stay updated about the various brands of the group for suggestive selling to the customers.
• Take end-to-end store operations responsibility.
• Be physically fit to stand for extended hours and perform heavy lifting.