• Communicating with customers over live chat and phone calls to answer their questions and help solve their problems

• Building relationships with customers from the moment they speak to us by welcoming them and making sure they re happy with their experience

• Onboarding customers to kick-off their journey

• Exhibiting a strong sense of empathy when dealing with people & communicating with different teams to resolve the customers issues

• Ensuring the customer is WOW ed by our service by going above & beyond to make sure they leave the conversation satisfied

• Communicating feedback to the team and following up on resolving customers pain points

• Fresh graduate or preferably working in a customer service role for 1 - 3 years

• Have excellent verbal and written communication skills in English & Arabic, and you re also a fast typer

• Passionate about problem solving; you get satisfaction from making people s lives better

• A people s person by nature

• Have a deep sense of empathy & drive to resolve customer issues

• Maintain a calm demeanor when facing challenges or stressful situations

• Ability to organize your time efficiently, and complete tasks in a timely manner

• Interested in working on shift basis

• Screening meeting with our TA team

• Technical interview

• Culture-fit interview

• Offer stage

If this role excites you, and you see yourself matching at least 85% of the criteria above, what are you waiting for? Yalla, let s gooo!