Company description

Mantis is a leading, conservation-focused hotel group with eco-lodges, waterways and curated eco-resorts located all over the world. Sustainable travellers have been enjoying eco-tourism, safaris and adventure travel with Mantis since 2000. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate. Whether small and intimate or vast and complex, on a sweeping African plain, beach-side escape or bustling city, each is an exceptional place for guests to find themselves. While uniquely different in the experiences they offer, all are linked through a collective obsession to be extraordinary, to be rare in a world that mass-produces sameness.

Job description

Rooms division manager

The Rooms Division Manager at Hawar Resort by Mantis is responsible for managing all aspects of the Rooms Division, which includes Front Office, Housekeeping, and Guest Services. You will ensure that the highest standards of service and quality are consistently delivered to our guests. The Rooms Division Manager will lead and inspire the team, ensuring efficient operations while enhancing the guest experience and achieving financial goals.

What is in it for you:

• Engage in conservation efforts and help preserve wildlife.
• Enjoy sustainable adventures with exclusive rewards.
• Celebrate locality and heritage in a vibrant community.
• Advance your career with global development opportunities.
• Drive change through impactful social initiatives.
• Collaborate with a passionate, innovative team.

Key responsibilities:

Leadership and team management:

• Lead and manage the Rooms Division team, fostering a culture of excellence, collaboration, and continuous improvement.
• Recruit, train, and develop staff to ensure high levels of performance and engagement.
• Conduct regular performance evaluations, provide constructive feedback, and implement development plans to enhance team capabilities.

Operational excellence:

• Oversee daily operations of the Front Office, Housekeeping, and Guest Services to ensure smooth and efficient functioning.
• Develop and implement standard operating procedures to ensure consistency and quality in guest service.
• Monitor room inventory and coordinate with the reservations team to maximize occupancy and revenue.

Guest experience management:

• Ensure an exceptional guest experience by addressing and resolving guest inquiries and complaints promptly and effectively.
• Implement guest service standards and continuously monitor guest feedback to drive improvements.
• Collaborate with other departments to enhance the overall guest experience and promote a welcoming atmosphere.

Financial performance:

• Develop and manage the Rooms Division budget, focusing on cost control and maximizing profitability.
• Analyze financial reports and performance data to identify opportunities for revenue growth and operational efficiency.
• Implement revenue management strategies, including upselling and cross-selling initiatives, to optimize room revenue.

Quality assurance and compliance:

• Ensure compliance with all health, safety, and security standards, as well as company policies and procedures.
• Conduct regular inspections of guest rooms and public areas to maintain high standards of cleanliness and maintenance.
• Develop and implement quality assurance programs to uphold brand standards and enhance guest satisfaction.

Qualifications

• Educational qualifications: Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• Experience: Minimum of 5 years of experience in a similar role within the hospitality industry, preferably in a luxury resort or hotel setting.
• Leadership and management skills: Strong leadership, management, and interpersonal skills.
• Communication and problem-solving: Excellent communication and problem-solving abilities.
• Technical proficiency: Proficiency in hotel management software and Microsoft Office Suite.
• Flexibility: Ability to work flexible hours, including evenings, weekends, and holidays.

Additional information

Our commitment to diversity & inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

About mantis collection:

Mantis is a boutique hospitality group that was founded by conservationist Adrian Gardiner in 2000, with its main focus predominantly in Africa and the Middle East. Mantis grew from Adrian’s vision to restore and rewild degraded farmland which he developed into a widely-acclaimed Private Game Reserve. This was the first private game reserve in the Eastern Cape and the beginning of eco-tourism in a poverty-stricken province that had few opportunities outside of commercial farming. Adrian and the Mantis team successfully created a place where man and nature could co-exist sustainably. From this initial success, the Mantis model was then developed worldwide, understanding that consumers could use the Mantis portfolio as a mark of quality, consistency and character. Today the diverse portfolio of handpicked properties links up to create travel journeys, which offer guests the opportunity to experience the essence of the location in a setting of tailored luxury. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate.

Do what you love, care for the world, dare to challenge the status quo! #belimitles