Company Overview

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions: automotive, financial services, real estate, retail, and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia, and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration, and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the role

The Sales Assistant is responsible for sales generation and delivering a positive customer experience, and for a variety of operational duties as assigned by the store management team.

What you will do

Store safety
Creates a sparkling clean and organized environment by maintaining store standards and cleanliness.

Excellent customer service
Creates a positive first impression for the customer through an energetic attitude and adhering to the dress code.
Greets customers immediately upon entering the store with a smile and a sincere non-business-like greeting.
Provides customers with current, relevant information about the product.
Sincerely thanks all customers for shopping as they exit the store and invites them back.

Quality
Provides quality service in the fitting rooms, follows up with customers promptly, maintains cash wrap cleanliness, and attempts to add on to the sale.

Administrative
Provides efficient service at the cash wrap, offers gift cards, maintains cash wrap cleanliness, and captures customer information in the database.

Required skills to be successful

• Extensive experience in sales, marketing, and operations and working in the retail/brand management industry specifically in fashion.
• Sound in-depth knowledge of the market, brand positioning, and trends.
• An understanding of the current economic situation, impacts of potential threats, and competitors.

What equips you for the role

Minimum qualification and knowledge:
Education: High school diploma or equivalent.
Minimum experience: Minimum 2 years of retail sales experience.

Job-specific/technical skills required to complete the tasks:

• Good verbal communication skills.
• Some heavy lifting.
• Ability to stand for a minimum of 8 hours.
• Strong customer service.

About Al-Futtaim Retail

Al-Futtaim Retail has established itself as one of the leaders in retail across the Middle East, Africa, and Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected brands in the world including IKEA, ACE, and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka, and P&B) across Asia. We are also one of the largest global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion and food options.

Most recently, we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible, we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference.