AFR Ops Intern
Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at Deutsche Post DHL (DPDHL). DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.
DHL Global Forwarding has an opening for AFR Ops Intern in Bahrain. In this specific you will provide day-to-day operation Support with readily advice process and activities to effectively manage the operation, track and trace, customer feedback and general inquiries in line with the business needs, stakeholder requirements, group guidelines and policies.
Join us in connecting people and improving lives!
In this AFR Ops Intern position
During this internship, you will be learning from our senior experts. Your daily job scope consists of different areas within the department of Air freight.
- You will interface and work with Country Carrier contacts to resolve operational issues.
- You will escalate to Procurement as and when necessary.
- You will accept all orders (from customers or overseas offices) and process them for handover to Operations.
- You will proactively inform customers on shipment status, exceptions, and provide intermediate updates on incident solutions.
- You will take and handle customer inquiries, e.g., Track and Trace.
- You will take and process customer feedback and ask for Customer Service-related feedback (e.g., follow-up on complaint handling).
- You will collaborate with Operations and other departments for smooth handling of shipments and continuous updates.
- You will complete coordination between all applicable parties for all air export/import/courier shipments for our customers; ensure timely bookings with suppliers.
- You will communicate regularly with customers regarding their shipment status as well as maintain continuous communication with overseas to meet delivery commitments; follow up with airlines to monitor and track departure and arrival information and updates.
Now, here’s what we need from you.
Diploma and/or Degree in Logistics, Transportation, and/or Business Studies with minor in
logistics and supply chain.
- It will be added advantage if you have previous experience dealing with customers.
- Being able to write and speak professionally in English.
- Familiar with Microsoft Office (especially Excel).
- Can-do attitude, hard-working and enthusiastic
- Good administrative skills, results-driven and detail-oriented
- Ability to handle multiple and hanging priorities.
- Ability to work effectively, independently and in a Team environment
We offer:
- Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
- Possible further career development
- Competitive salary
Why join DHL Global Forwarding?
We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html
