Job Number 24031046 Job Category Food and Beverage & Culinary Location The Ritz-Carlton Bahrain, Building 173, Road 2803, Manama, Bahrain, Bahrain VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Take food and beverage orders, retrieve and serve alcoholic/ non-alcoholic beverages and food orders to guest table according to hotel specifications, courteously and efficiently. Collect payments, Assist in the maintenance of the restaurant area and equipment. Essential Job Functions: Maintain complete knowledge of room capacity, restaurant hours of operation, proper table set-up and dress code of the restaurant. Maintain complete knowledge of all liquor brands, beers and non-alcoholic selections, correct mini bar set-up in the rooms. Maintain knowledge of the particular characteristics and description of every wine/champagne by the glass and major wines on the wine list. Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving. Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. Maintain complete knowledge and comply with all departmental policies/service procedures. Maintain complete knowledge of Micros and manual systems. Replenish assigned rooms and ensure readiness prior to guest arrival. Review daily specials and maintain awareness of 86'd items throughout the shift Complete opening side duties as assigned: Check quality and amount of all Honor-Bar stock and supplies using checklist Requisition all necessary supplies and transport to Honor bar Storeroom Check cleanliness and condition of all equipment for use in Honor Bar area, rectify any deficiencies Open and serve wine/champagne bottles in accordance with departmental standards Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Maintain positive guest relations at all times. Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately Complete closing side duties Properly store all re-usable goods Breakdown all goods as specified in departmental standards Clean all equipment as assigned in the side duties Re-stock items for next service Remove all dirty linen, fold napkins Handle guest complaints following the instant pacification procedure and ensuring guest satisfaction. Monitor and maintain cleanliness, sanitation and organization of assigned service areas. Ability to record guest’s comments and feedback Ability to focus on details, to prioritize and act accordingly. Extend appreciation for guests' patronage. Complete all closing reports as assigned and leave duty after reporting to supervisor. Successful completion of the training/certification process. Experience: One year experience in the Hospitality Industry. Education: High school graduate, some college. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.