Sales Associate - Van Cleef & Arpels

Asia Jewellers - البحرين - Manama

Sales Associate is URGENTLY REQUIRED for Van Cleef & Arpels boutique in Bahrain.

MAIN PURPOSE

To develop sales through the delivery of high levels of customer service and engagement to each clientele with respect to Van Cleef & Arpels’ spirit and heritage.

KEY RESPONSIBILITIES

  • Sales

Developing strong sales turnover for the Store in accordance with the store strategy:

  • Meeting the turnover targets set by the Store Manager.
  • Respecting discount policy.
  • Achieve Key performance indicators defined by the Store Manager.
  • Client Management

Satisfying customers:

  • Welcome & handle the clients in the respect of VCA standards (In the Store, on the phone or by mail or during events).
  • Adapt its style to each client need in order to offer the appropriated service.
  • Advise, convince & ensure that each sales is handled accordingly.

Building a long term relationship with the client:

  • Ensure the prospection and the follow-up of new clients (local and international).
  • Enrich the client database using the welcome cards for client and prospect.
  • Be force of proposal to develop client actions (phone, mailing, etc.).

Customer Service SAV:

  • Take care of each case according to the VCA standards.
  • Follow up on each case and communicate to the Store Manager each problem.
  • Product/ Merchandise/Inventory Management
  • Participate to the good management of the stock.
  • Reception & transfer.
  • Take part on inventory management / stock-take.
  • Assuring that all the products are correctly handled & priced.
  • Look after the level of stocks of the accessories (catalogues, gifts, boxes, etc.).
  • Look after the merchandising (products are correctly emphasized according to the Store priorities, cleanliness, prices, etc.).
  • Others
  • Respect of all procedures issued by the group in terms of sales, discount, SAV, exchange, etc.
  • Participate actively in the Store meetings organized by the Store Manager (provide feed-back, propose new ideas / actions).
  • Participate to the training given and consult all documents at disposal allowing a better understanding of the brand, products and new collections.
  • Remain informed on the business through magazines and regular store checks of the competitors.

QUALIFICATIONS & REQUIREMENTS

  • Possession of a Diploma/Degree.
  • A minimum of 3+ years experience in retail sales (Watches & Jewelry).
  • Possess excellent communication skills in both Arabic & English.
  • Possess great interpersonal skills with the ability to work under intense pressure to achieve set goals.
  • Excellent customer service skills will be of great importance.
  • Excellent attention to detail will be a key requirement.

Job Type: Full-time

Experience:

  • Luxury Retail: 2 years (Preferred)

Location:

  • Manama (Required)

Work Remotely:

  • No

COVID-19 Precaution(s):

  • Remote interview process
  • Temperature screenings
  • Social distancing guidelines in place
  • Sanitizing, disinfecting, or cleaning procedures in place
تاريخ النشر: ١٥ أبريل ٢٠٢١
الناشر: Glassdoor
تاريخ النشر: ١٥ أبريل ٢٠٢١
الناشر: Glassdoor