If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. The role purpose is to plan, direct and control all activities related to the operation and administration of the branch including all back-office support services to personal (and corporate customers in some branches) to achieve a high standard of personalized, effective and efficient customer service while ensuring a high level of operational control. In this role, you will: · Supervision of day-to-day operations of offices, with particular emphasis on the effectiveness of the internal organization of departments and the quality and efficiency of services and effectiveness of control procedures. · Review at regular intervals recent audit reports issued by internal and external auditors and local authorities, to ensure that the recommendations covering the branch have been implemented and maintained, unless dispensation has been obtained for the same. · Review at regular intervals the operational efficiency and quality of services provided to customers by their area of operations by an evaluation of workflows, division of work, allocation of responsibilities, and authorized limits in line with strategic and operating objectives. · Discharge the role of alternate BMLCO as set out in the Money Laundering Control Officer Handbook by pro-actively assisting Management in identifying and containing money laundering risk; reporting of suspicions; monitoring procedures and controls; fostering a compliance culture and optimizing relation with anti-money laundering authorities. · Maintain operational standards and efficiency and minimize operational risk. · Contributes to effective credit control functions and comply with credit policies, local regulation and audit recommendations. Requirements To be successful in the role, you should meet the following requirements: · Minimum a bachelor’s degree in business, related field or equivalent experience · 3-5 Year experience in Banking. · Working knowledge / experience of various HSBC systems especially HUB, and SFE. · Adaptability and willingness to respond to the different and changing needs of the business, its customers, its people, regulatory requirements and organizational changes. · Work under multiple tasks and hence flexibility for shifting the priorities. · Proactively checking department procedures and work to ensure expected service excellence, accuracy and quality standards are achieved. Tell us about a friend who might be interested in working for us. #J-18808-Ljbffr