About Jumeirah & the Hotel:

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise.

Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and surprising architecture and design at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 23 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities.

As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.

Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.

Jumeirah Bahrain Gulf Resort and Spa is an idyllic getaway situated majestically on the shores of the Gulf and takes its architectural inspiration from the gentle movements of the sea. The resort’s cluster of villas and elegantly designed rooms, along with the award-winning Talise Spa, offers a sanctuary for travelers looking to recharge and embark on a journey for wellbeing. Bahrain presents itself as a destination for the ultimate Middle Eastern experience, with its rich heritage of beautiful forts and charming bazaars blending perfectly with an inspirational vision for the future. The resort harmonises Jumeirah’s promise of unparalleled hospitality with the wonder of the destination, providing a true beachside escape in the heart of culture. Set to exceed all guest expectations, the resort and spa is an oasis for nature-loving friends, families and couples hoping to disconnect from the chaos of everyday life.

About the Job:

An opportunity has arisen for a Front Office Manager to join Jumeirah Gulf of Bahrain Resort & Spa Family.You will be responsible for the entire Front Office operation including Front Desk and Concierge to ensure high level of guest satisfaction as well as for the financial results of the department with a focus on controlling the expenses and ensuring maximum room revenues are achieved.

Your main responsibilities are:

• To ensure timely, efficient & professional welcome and check-in is provided by all Front Desk Colleagues ensuring customer satisfaction.
• Maintain a high morale and productivity as well as good communication within the Front Office as well as between other departments.
• Develop colleagues, Team Leaders, and Managers by delegating tasks and then empower and coach them making sure they achieve the desired results.
• Oversee the Maintenance and Configuration of the Opera system ensuring that input standards of profiles and reservations are correct, selling strategies are being followed and the system is “cleaned” from duplicate profiles and expired rates etc. on a regular basis.
• Monitor the level of service provided by the department (i.e. by analyzing the Guest Satisfaction Reports) and constantly working on improving it through investigation, analysis and corrective action.
• Prepare the departmental budget and put measures in place to achieve or exceed the budgeted profit.
• Work in partnership with Guest Services, Reservations, Sales & Housekeeping to ensure guest’s needs are determined and met regarding room requirements.
• Demonstrate commitment to the development and implementation of the QMS system and continual improvement of its effectiveness by: Communicating to colleagues the importance of meeting customer as well as regulatory & statutory needs.

About You:

The ideal candidate for this position will have the following experience and qualifications:

• Bachelor’s degree or equivalent diploma in Hotel Administration or Business Administration.
• At least 2 years in a position of direct responsibility as Assistant Front Office Manager in a luxury hotel.
• Demonstrates highly developed Rooms Management and Leadership skill set.
• Middle East experience.

About the Benefits:

We offer an attractive tax-free salary, paid in Bahraini Dinar (BHD), the local currency of Bahrain. In addition, we offer reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation or allowance, life insurance, 50% discount off Jumeirah F&B Outlets and reduced hotel rates.